Privacy Policy
Who We Are
Finer Aviation is committed to respecting and protecting your personal and company information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us.
“Personal/company information” refers to any information that can be used to identify an individual or business, such as a name, email address, business name, postal address, or phone number, whether at home or in business.
Notice
When Finer Aviation collects personal/company information via our website or communications, we refer users to this privacy policy, which forms part of our Terms and Conditions available on our website.
Choice
If you choose to provide us with your personal/company information, we may use that information internally to serve you. We do not transfer personal/company information outside of Finer Aviation unless required by law or with your explicit consent.
Purpose
We collect personal/company information in order to:
- Respond to enquiries submitted via our website or by telephone or email
- Deliver services and maintain business relationships
- Fulfil contractual obligations
- Send you service-related or relevant marketing communications
You may choose not to provide personal/company information. However, this may limit our ability to deliver certain services to you.
If you enter into a business relationship with Finer Aviation, we may continue to contact you in connection with that relationship using the information you have provided. We may also continue to contact you for marketing purposes after the termination of a contract, unless you opt out.
Advertising, Analytics & CRM Platforms
We use Salesforce as our Customer Relationship Management (CRM) platform. Information you provide may be securely stored and processed through Salesforce for the purposes outlined above.
We also work with advertising platforms including Microsoft Advertising, Google Ads, and Meta Ads to deliver relevant content and promotional messages. This may involve the use of cookies, pixels, or similar technologies, only where consent is granted.
Additionally, we use Google Analytics to help analyse how users interact with our website. Google Analytics collects anonymised data such as IP address (masked), browser type, device information, session duration, and pages visited. This information is used solely to improve our website and user experience. Users may opt out of Google Analytics tracking by adjusting their cookie preferences via our CookieBot banner or by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
Cookies & Consent Management
Our website uses CookieBot by Usercentrics to manage user consent for cookies. This tool allows you to:
- Grant or withdraw consent for different categories of cookies
- Opt out of marketing, analytics, and personalisation cookies
- Change your consent preferences at any time by clicking the cookie icon or revisiting our Cookie Policy
Essential cookies necessary for website operation cannot be disabled.
Opt-Out Rights
You may opt out of:
- Receiving marketing emails by clicking the “unsubscribe” link at the bottom of any marketing emails.
- Data collection for advertising and analytics by adjusting your CookieBot settings
- Any further contact by emailing us at nathan.davey@fineraviation.com or calling +44 800 772 3411
We honour all such requests promptly and in accordance with applicable regulations.
Security
We take appropriate steps to safeguard all personal/company information from unauthorised access, loss, misuse, or disclosure.
- Handwritten information is stored in a secure, locked cabinet, emptied daily, with destruction certificates issued.
- Digital data is stored securely in the cloud, on servers protected by up-to-date technical safeguards.
- We have internal policies in place to ensure data is handled in accordance with data protection laws.
Access & Accuracy
We aim to keep your information accurate and up to date. If you believe any data we hold is incorrect or wish to amend your preferences, you may:
- Email us at nathan.davey@fineraviation.com
- Call us on +44 800 772 3411 during business hours
We will update or delete your personal/company data as soon as is reasonably practicable.
Legal Basis for Processing
We process your personal/company information based on one or more of the following legal grounds:
- Your consent
- The performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests (such as improving our services or marketing)
Data Retention
We retain your personal/company data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting obligations. When data is no longer required, we ensure it is securely deleted or anonymised.
International Data Transfers
Some of our third-party service providers may store or process your data outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses, to protect your data in accordance with UK data protection laws.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate or unnecessary data
- Restrict or object to the processing of your data
- Request data portability where applicable
To exercise any of these rights, please contact us at nathan.davey@fineraviation.com.
Commitment
We are committed to complying with all relevant privacy laws and regulations, including the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR), and platform-specific requirements from Microsoft, Google, and Meta.
We regularly review and update our policies to ensure ongoing compliance. If you have any questions about this policy or your data, please contact us and we will respond as swiftly and thoroughly as possible.